Terms, privacy and payment.

Plain-language versions of the terms we work under. These sit alongside — and are superseded by — the signed contract for any specific commission.

01Terms of service 02Payment & refunds 03Intellectual property 04Privacy policy

01 TERMS OF SERVICE

What each side agrees to

Scope is fixed in writing Every commission begins with a written scope: deliverables, page or item count, timeline and the itemised price. Work outside that scope is quoted separately and only begins once you approve it in writing.

We build before you pay For small and mid-size projects we complete the work and host it for review before invoicing. For large systems we build the homepage and key screens first. If the finished work is not accepted, no fee is due.

Revisions and sign-off Each commission includes three rounds of revision within the agreed scope. Further rounds, or any change of scope, are quoted in writing before work resumes. Sign-off is confirmed in writing and starts the handover and payment window.

What we need from you Content, brand assets, accounts and approvals within reasonable time. Timelines pause while we are waiting on materials, and resume when they arrive.

Hosting and care plans Optional, and priced and invoiced separately from any build. A plan covers hosting, one standard domain and its renewal, DNS, certificates, backups, monitoring, security updates, and repair at no charge of faults in our code or on our servers; premium domain names and other paid third-party services are billed at cost. New pages, new features and redesigns are commissions quoted separately. Any domain we buy is registered in your name and released on request at no charge. Either side may end a plan with thirty days' notice in writing; on ending it we hand over the code, database and files.

Build-and-run plans Sites that take payments are built for no fee: we design, build and host them for a monthly fee plus a share of online orders that were paid and not refunded, at the rate stated for the plan; sales in a physical store are not counted. Billing starts when you approve the live site. The minimum term is twelve months, then month to month with thirty days' notice. Until it is bought out the site remains ours; you may buy it out at any time at the price stated for the plan, after which it is yours under the ownership clause below and continues, if you wish, on a standard hosting plan with no share. Payments are taken through your own payment accounts and never pass through us.

Ending an engagement Either side may end a project in writing at any time. If you end it before delivery under the build-first terms, nothing is owed. After a deposit has been paid on a large system, completed milestones are invoiced and unspent balance is returned.

Liability Our liability for any commission is limited to the fees paid for it. We are not liable for indirect or consequential loss, or for third-party services we integrate at your request.

02 PAYMENT & REFUNDS

When payment is due, and when it is refunded

No deposit on standard commissions Websites, identity and campaign creative are invoiced after you accept the finished work. Large multi-role systems may carry a partial deposit, agreed in writing after you have reviewed the pilot screens.

Invoicing and terms Invoices are issued in USD or CNY on the registered entity and are payable within 14 days of sign-off. Bank transfer, PayPal and common Chinese payment rails are accepted; transaction fees are borne by the payer.

Monthly plans Hosting and care is billed monthly in advance, or yearly with two months included. There is no minimum term, no cancellation charge and no fee to export your own data; a year paid up front is refunded pro rata for the months not used. Premium domain names and any paid third-party service are billed at cost, as below.

Refunds Because payment follows acceptance, refunds rarely apply. Where a deposit has been paid and we cannot deliver the agreed scope, the unearned portion is refunded in full within 14 days.

Third-party costs Domains, hosting, licensed fonts, stock imagery and paid APIs are billed at cost and always listed before purchase. Nothing is bought on your behalf without written approval.

Late payment Handover of source files may be held until the invoice clears. We do not disable delivered work that has already been paid for.

03 INTELLECTUAL PROPERTY

Who owns what, and when

You own the delivered work On payment, all rights in the commissioned designs and source code transfer to you in full, worldwide and without time limit. Source files, layered artwork and a font and licence list are handed over with them.

What stays with us General know-how, internal tooling and reusable components we developed before or outside your project remain ours, licensed to you perpetually as part of the delivered work.

Showing the work We ask permission before displaying any commission publicly. Nothing goes into the collection without the client's written consent, anything under NDA stays private indefinitely, and you may withdraw permission at any time.

Credit in the footer Sites we build carry a small "Design & Build by Inspired Work" seal in the footer, linked to our own. Tell us before launch and we leave it off, at no charge and with no reason needed.

Third-party material Fonts, imagery and libraries are licensed appropriately for the intended use and listed at handover. You are responsible for renewing licences that carry a term.

Materials you supply Content, logos and photography you provide remain yours, and you confirm you hold the rights to use them. We use them only to deliver your project.

04 PRIVACY POLICY

What we collect, and what we do not

Enquiry data The enquiry form collects your name, company, email, messaging handle, project type and brief. It is used to reply to you and to scope the work — nothing else.

How it is sent The form sends your brief to our own server over an encrypted connection, where it is stored in our own database. It does not pass through a third party, and no marketing platform receives it. If the send fails, the page shows you the text to email us instead.

Retention Enquiry correspondence is kept for as long as it is commercially useful, and project records for as long as tax and contract law require. Ask us to delete your enquiry and we will.

Cookies and analytics This site runs its own analytics: no third-party script, no advertising network, and nothing sold or shared. Three first-party cookies identify a browser (one year) and a session (thirty minutes), and remember which language of the site you last read (one year). For each page we record the path, where you arrived from, device, browser and operating system, an IP address, and how long the page stayed open, how far it was scrolled and how often it was clicked — so we can see which work gets read and where enquiries come from. Traffic records are deleted after 180 days.

Sharing We do not sell, rent or trade personal data. It is shared only where a project requires it — a payment gateway or hosting provider you have approved — or where the law compels disclosure.

Your rights Write to [email protected] to access, correct, export or delete anything we hold about you. We respond within 30 days.

These policies are provided in good faith as a plain-language summary. Where a signed contract differs, the contract governs. Questions about any clause are welcome before you commission anything.

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